Antica Coltelleria Tavella: Help

In this section you will find all the information you are looking for regarding orders on Antica Coltelleria Tavella.
If you don't find an answer to your questions, don't hesitate to contact us at info@anticacoltelleriatavella.com


Security of credit card transactions
Credit card transactions are made directly on the website of our support bank. Therefore Antica Coltelleria Tavella in never aware of your credit card information.
Furthermore, the use of a secure SSL protocol for communication between you and our online store ensures that the data cannot be intercepted.


Methods and shipping costs
Shipping an order in Italy costs just €7,00. Furthermore, it's completely free for orders over €150,00.


Warranty
All products purchased on our site are guaranteed for any manufacturing defects, which must be communicated within 30 days from the delivery date.
We also guarantee each product for 1 year on any malfunctions due to manufacturing defects that may arise.


And if I'm not satisfied with the product?
You can return any products worth more than €50 of which you are not satisfied within 15 days from the date you received them, without having to explain anything to us. For lower value products, we request a reason for return. It's important that you return the product to us intact and well packaged, after contacting us via e-mail. 
If a product you receive should be damaged or defective, contact us within 15 days. We will be happy to replace it for free.
In addition to our rules, the italian laws regarding the right of withdrawal remain clearly valid.